Payment Options

Roots And Herbs Website is set up to take prompt requests online through the following modes of payment:

Domestic and international credit cards & Debit Cards issued by banks and institutions that are part of the Visa, and MasterCard Network
Pay Pal: You can use your PayPal Account to make a purchase on our website.

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly.

Payment Security

All exchanges at Roots & Herbs Online are ensured by SSL (Secure Sockets Layer) and Secure Data Encryption. Any data you enter while executing with Roots & Herbs Online is sent in a Secure Socket Layer (SSL) session and is scrambled to ensure you against unexpected exposure to outsiders. This is a confirmation that it pursues the best security rehearses embraced by major online sellers where all installments are prepared progressively for your security and prompt true serenity. 

You can see the program is in secure mode and click "Checkout" by searching for the lock symbol in the base corner or towards the finish of the location bar of your program window. 

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an imperative security highlight that further decreases the danger of Internet extortion. This number never shows up on deals receipts or charging proclamations and is just found on the physical card itself. We request that you enter the CVV/CVC code amid your exchange to ensure that the card is, indeed, in your ownership. The CVV/CVC is a 3 or 4 digit code emblazoned or engraved on the backside of your Visa in the mark area. 

Out of stock Items

We apologize for the inconvenience. On the off chance If your item is out of stock you can get in touch with us for the same we would be upbeat to help you in that issue.

Roots And Herbs Online does not back order, that is, does accept orders which we cannot fulfill immediately.
 
Cancellation Policy

Requests can't be canceled once sent, Options for retraction is just accessible before we send the request.
 
Shipping Policy

We excise delivery charges on your orders for both International and National Orders. 
Purchases are shipped from our warehouse in Kolkata, West Bengal. Please allow the following number of days from receipt of your order.
 
Delivery for Prepaid Orders:
5-7 working days for Metro cities
8-12 working days for Non-metro cities
7-12 working days for International shipment
 
Cash on Delivery Orders:
3-5 working days for Metro cities
5-7 working days for Non-metro cities
Order deliveries will be made between 9am - 5pm Monday – Friday.  

Merchandise should be marked for upon delivery. If you cannot be there to sign for your delivery please recommend an option i.e. a relative, associate, neighbor, and so on. Roots And Herbs Online takes no responsibility for goods signed by an alternative person. 

Roots And Herbs Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
 


Returns Policy

We will issue an item exchange/return policy for any item that has been damaged and sent from our end within 7 date-book days of the delivery date. All items to be traded must be joined by the original receipt. If any item has been mishandled and damaged from the customer's end, it shall not be returned/exchanged or given a refund for. To return an item, it would be ideal if you contact Customer Service or email.

1. Return/trade requests are liable to an examination and checking by the Roots & Herbs Team. Damages of disregard, ill-advised use or wrong application won't be secured under our Exchange/Returns Policy.

2. Each item can only be exchanged once. No cash refunds are permitted